Privacy

  A. Introduction

In order to operate SWICA services and to reduce the risk of fraud, Southwest Insulation Contractors Association (“SWICA” or “we”) must ask you to provide us information about yourself and at times credit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information. SWICA takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are offered directly by SWICA and does not apply to services offered by other entities.

If you have questions or concerns regarding this Privacy Policy, you should contact SWICA by e-mail at privacy@swicaonline.org.

Notification of Changes
This policy may be revised over time as new features are added to the SWICA service or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner.

We will post the amended Privacy Policy on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the SWICA Web site http://www.swicaonline.org at any time for the most current version of our Privacy Policy.

The SWICA Web site includes links to third party Web sites. These sites are governed by their own privacy statements, and SWICA is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.

  B. Information We Collect

Required Information
In the process of using the SWICA services as a customer, at times you will be asked for personal information, such as your name, address, phone number, and e-mail address. In order to process transactions through SWICA, you may at times be required to provide credit card or bank account information.

Transaction Information
When you use SWICA to complete a transaction, we ask you to provide information related to each transaction, including the amount of the transaction, a description of the item(s) purchased, your name, address, phone number, email address, and account information. We retain this information for each of your transactions through SWICA. We also collect the IP address of the computer or device you use when completing the transaction in order to help detect possible instances of unauthorized transactions.

Web Site Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the SWICA Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the SWICA site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with SWICA. We do not track the Web sites that you visit before or after you leave the SWICA site.

Our Use of “Cookies”
”Cookies” are small files of data that we send to your computer to allow us to recognize you as a SWICA customer if you return to the SWICA site using the same computer and browser. We send a “session cookie” to your computer if and when you enter the SWICA Web Site. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your order information multiple times. We may also use longer-lasting cookies to service referral programs.

Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from SWICA to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Terms of Use. We may, over time, delete these records if permitted by law.

  C. Our Use and Disclosure of Information

Internal Uses
We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, and 3) to improve our products and services.

We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.

Disclosure to Third Parties
SWICA will not sell or rent any of your personally identifiable information to third parties. SWICA will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

1. We may share customer information only with the SWICA credit transaction companies that process the transaction. This sharing of information is necessary for the SWICA to provide order fulfillment.
2. We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers.
3. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our Terms of Use.
4. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
5. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you.)
6. As with any other business, it is possible that SWICA in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by SWICA, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.

Internet Address Information We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

  D. Information Security

SWICA is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form. We restrict access to your personally identifiable information to employees who need to know the information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information.

  E. Contacting Us

If you have any questions about this privacy statement, SWICA’s information practices, or your dealings with SWICA, you can e-mail privacy@swicaonline.org or call (713) 977-0909 Monday through Friday between the hours of 9 AM and 4 PM Central Time.